At Brother Joe Watersport, we are committed to delivering exceptional service and unforgettable experiences. Please read our Refund Policy carefully before making a booking.
1. Cancellation by the Customer
- Full Refund: Cancellations made 24 hours or more before the scheduled activity.
- 50% Refund: Cancellations made between 12 to 24 hours before the scheduled activity.
- No Refund: Cancellations made less than 24 hours before the activity or in case of no-show.
2. Cancellations Due to Weather or Unforeseen Circumstances
Brother Joe Watersport reserves the right to cancel or reschedule activities due to weather conditions (e.g., high winds, lightning) or other factors beyond our control.
In such cases, we will offer:
- An alternative date or activity (subject to availability), or
- A full refund if no alternative can be agreed upon.
3. Refund Process
To request a refund, please contact us by phone or email, providing your booking details and reason for cancellation.
Approved refunds will be processed to the original payment method within 7–10 business days.
Third-party payment processing fees (e.g., credit card surcharges) are non-refundable.
4. No-Shows
No refunds will be issued for participants who fail to attend the activity without prior notice.
5. Exceptions
Refund requests outside of the standard cancellation window may be considered on a case-by-case basis.
Supporting documentation (e.g., medical certificates, flight cancellations) may be required for exceptional refunds.
6. Booking Amendments
Changes to bookings (e.g., date, time, number of participants) are subject to availability and approval.
Any additional charges or refunds arising from booking changes will be communicated and processed accordingly.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Phone No: +6019-614 1948
Email: brotherjoe.watersport@gmail.com
Our team is here to assist you and ensure a smooth and enjoyable experience with Brother Joe Watersport.
8. Agreement
By booking an activity with Brother Joe Watersport, you agree to the terms of this Refund Policy.
This policy may be updated periodically — please check our website for the most current version.
Thank you for choosing Brother Joe Watersport. We appreciate your trust and understanding.