Welcome to Brother Joe Watersport. Please read the following Terms & Conditions carefully before booking any of our water sports activities.
1. Booking and Reservation
- All bookings are subject to availability and confirmation by Brother Joe Watersport.
Bookings may be made online via our website, by phone, or in person at our office.
A valid credit card or payment method is required to secure your booking.
- All bookings are subject to availability and confirmation by Brother Joe Watersport.
2. Payment Policy
- Full payment or deposit is required at the time of booking to confirm your reservation.
Payments can be made via credit card or other methods as specified on our website.
All prices are quoted in Malaysian Ringgit (MYR) and include applicable taxes and fees, unless otherwise stated.
- Full payment or deposit is required at the time of booking to confirm your reservation.
3. Cancellation and Refund Policy
Customer-Initiated Cancellations:
- Full refund for cancellations made 24 hours or more before the scheduled activity.
50% refund for cancellations made between 12 to 24 hours before the activity.
No refund for cancellations made less than 12 hours before the activity or for no-shows.
- Full refund for cancellations made 24 hours or more before the scheduled activity.
Cancellations by Brother Joe Watersport:
- We reserve the right to cancel or reschedule activities due to bad weather or unforeseen circumstances beyond our control.
In such cases, we will offer an alternative date or a full refund, based on your preference.
- We reserve the right to cancel or reschedule activities due to bad weather or unforeseen circumstances beyond our control.
4. Participant Responsibilities
- Participants must adhere to all safety guidelines and instructions provided by our staff.
- It is the participant’s responsibility to ensure they are in suitable physical condition to join the activity and to disclose any medical conditions that may affect their participation.
All participants must respect local laws, customs, and regulations during the activity.
- It is the participant’s responsibility to ensure they are in suitable physical condition to join the activity and to disclose any medical conditions that may affect their participation.
5. Liability Waiver
- Participation in water sports involves inherent risks, including potential personal injury or property damage.
By participating, you voluntarily assume all such risks and agree to release Brother Joe Watersport from any liability related to these risks.
- Participation in water sports involves inherent risks, including potential personal injury or property damage.
6. Age Restrictions
- Some activities may have minimum age requirements.
Participants under 18 years of age must be accompanied by a parent or legal guardian, who is fully responsible for their safety and conduct.
- Some activities may have minimum age requirements.
7. Changes to Activities
Brother Joe Watersport reserves the right to modify or cancel any activity due to operational reasons, safety issues, or unforeseen circumstances.
We will notify affected customers as early as possible and offer suitable alternatives or a refund where appropriate.
8. Privacy and Data Protection
- We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
9. Feedback and Complaints
- Your feedback is important to us. For any comments, concerns, or complaints, please contact us directly at brotherjoe.watersport@gmail.com or call us at +6019-614 1948.
10. Agreement
- By booking with Brother Joe Watersport, you acknowledge and agree to these Terms & Conditions.
These Terms & Conditions may be updated periodically. Please refer to our website for the most current version.
- By booking with Brother Joe Watersport, you acknowledge and agree to these Terms & Conditions.
Thank you for choosing Brother Joe Watersport. We look forward to providing you with a fun, safe, and memorable experience in Langkawi!